Locals have been frequently complaining recently about the state of roads, with potholes being hazardous, causing damage to cars and potentially lethal accidents for cyclists. The website ‘Fix That Hole’ exists to exert pressure on local authorities by monitoring the rate of fixes and reporting their performance. At 31st January 2018, Surrey was in a dismal 155th position out of 214 Loacal Authorities. They had 7,956 total reports, with 6,757 open reports and 1,164 fixed reports, which is a fix rate of only 15%.
A local resident recently raised the concern of a potentially lethal pothole for cyclists coming down Caenswood Hill Weybridge to Elmbridge Council on Twitter. They have replied that potholes need to be reported to Surrey County Council and that the website page for doing this is on the following link: www9.surreycc.gov.uk/highwayproblem/LocateProblem.aspx?GISDefectTypeId=8 but …
If you think this is an emergency then please call call their contact centre on 0300 200 1003.
The website states:
The level of response is dependent on the location, size and risk that the defect poses to public safety. This may result in it either:
being repaired within 28 days if it is identified as a safety risk
being repaired as part of other programmed works
being monitored as part of the routine inspections programme as the risk to public safety is not sufficient to merit any action
Definition and examples of reports that are considered an emergency
A report or defect that requires an immediate response is one that has a high risk of vehicle/pedestrian interaction with the likely result of serious or even fatal consequences.
Examples of what are considered to be emergency situations that would require an immediate response
If you are unsure and need advice on whether you think its an emergency situation, please call this number 0300 200 1003.
Information Source: Surrey County Council Website page: